Terms of Service

These Terms of Service (the "Terms") set out the conditions of use for all services provided by ARF Inc. ("we," "us," or "our") under the "My Treasury ARF™" brand, including our pet sitting service and pet-related consulting services (free consultation, mini clarity session, situation clarity session, ongoing support, and grief care; collectively, the "Services"). Customers using the Services ("you" or "Customer") are deemed to have agreed to these Terms.

1. Definitions

• "Pet Sitting Service" means our in-home pet care, dog walking, and pet-sitting (overnight care) services.
• "Consulting Services" means the free consultation, mini clarity session, situation clarity session, ongoing support, and grief care services we provide via Zoom or other online conferencing systems.
• "Sitter Service Agreement" means the separate agreement entered into between us and the Customer for use of the Pet Sitting Service.
• "Site" means the website we operate at mytreasuryarf.com.

2. Scope and Relationship with Individual Agreements

• These Terms set out the conditions of use common to all My Treasury ARF™ services.
• The specific terms of the Pet Sitting Service, including its content and fees, are governed by the separate "Sitter Service Agreement" entered into between us and the Customer.
• If there is any discrepancy between these Terms and the Sitter Service Agreement or any other individual agreement between us and the Customer, the individual agreement shall take precedence with respect to the relevant service.

3. Description of Services

We provide pet sitting services (in-home pet care, dog walking, and pet-sitting) for small dogs, cats, and other small pets, under our registration as a Type 1 Animal Handling Business (Custody, Registration No. 26 Tokyo-Ho-009154). We also provide consulting services relating to welcoming a new pet, training, living environment, health, and treatment decisions, as well as grief care (pet loss) consulting. Consulting Services support you in organizing your situation and concerns, and in making your own decisions as the pet owner. The specific content, fees, and duration of each service are set out on the relevant service page of the Site and in the "Legal Notice under the Specified Commercial Transactions Act."

4. Application, Formation of Contract, and Preliminary Records

Applications for the Services shall be made through the inquiry form on the Site or by any other method we designate. For paid services, a contract is formed at the time we confirm the booking details and fee and notify the Customer of our acceptance, in response to the Customer's application.

We may decline to provide, or discontinue, the Services where we reasonably determine that any of the following applies and that providing the Services is difficult or inappropriate:

• Where the safety of the pet or the Customer cannot be ensured;
• Where information necessary to provide the Services is not provided;
• Where the requested content exceeds the scope of the Services; or
• Where the Customer has engaged in abusive language, intimidating behavior, or other disruptive conduct toward our staff or other customers; or
• Where there is any other reasonable ground equivalent to the above.

For the Pet Sitting Service, we will create a record ("karute") in advance, confirming your pet's medical history, temperament, and primary veterinary clinic. You are required to provide accurate and up-to-date information about your pet's health and any other information necessary for us to provide the Services. Please note that we are not liable for any deterioration in your pet's condition or other damage resulting from information you provided being inaccurate.

5. Prohibited Conduct

When using the Services, you must not:

• Violate any law or public order and morals;
• Infringe our rights or interests, or those of any third party;
• Engage in abusive language or disruptive conduct toward our staff or other customers;
• Provide false information regarding your pet's health or medical history;
• Use information about other customers obtained through the Services for any purpose other than intended, or disclose it to any third party; or
• Engage in any other conduct that we reasonably determine to interfere with our provision of the Services.

6. Fees and Payment

Fees, payment methods, and payment timing for the Services are as set out in the "Legal Notice under the Specified Commercial Transactions Act" and on the relevant service page.

7. Cancellation Policy

• For Consulting Services (Zoom sessions), cancellations made by the day before the session are eligible for a full refund. Cancellations made on the day of the session are not eligible for a refund.
• The cancellation policy for the Pet Sitting Service is governed by the terms set out in the Sitter Service Agreement.
• If it becomes difficult to provide the Services due to a natural disaster or other cause not attributable to us, we may ask you to reschedule. In such cases, the handling of any refund or rescheduling will be advised individually.

8. Emergency Response

• If a sudden change in your pet's condition, an injury, or any other emergency occurs during the Pet Sitting Service, we will attempt to contact you or the emergency contact you have designated in advance.
• If the situation is urgent and we are unable to promptly reach you or your emergency contact, our response will be governed by the Sitter Service Agreement, the karute, and any other matters agreed in advance.
• The allocation of any veterinary fees, treatment costs, transportation costs, or other expenses arising from the response described above will also be governed by the Sitter Service Agreement or other individual agreement.

9. Use of Online Services

• In providing Consulting Services, we may use third-party online conferencing systems such as Zoom.
• If a disruption to the Services occurs due to your internet connection, device malfunction, or other circumstances on your side, we will make reasonable efforts to reschedule or otherwise accommodate you, but except where caused by our willful misconduct or gross negligence, we will not be liable for any resulting damage.
• Where we intend to record or video a session, we will inform you of the purpose of the recording in advance and obtain your necessary consent.

10. Disclaimer

• We will carry out the Services with the degree of care that is reasonably required given the nature of each service.
• Our Consulting Services are not veterinary medical practice, such as diagnosis or treatment by a licensed veterinarian. We help organize your situation, present options, and share general knowledge, but we do not provide medical diagnoses, treatment instructions, or medication instructions. Please consult your veterinarian or an animal hospital regarding any final decisions about your pet's condition or treatment.
• Our grief care service is not medical treatment or psychotherapy. If you are experiencing serious physical or psychological distress, please consult a medical institution or other specialized professional.
• In providing Consulting Services, we do not offer definitive advice or guarantee any particular outcome or improvement in symptoms.
• If it becomes difficult for us to provide the Services due to a natural disaster, epidemic, or other cause not attributable to us, we will not be liable for any resulting damage.
• We will not be liable for any damage arising from your failure to provide accurate information, or from providing false information, regarding your pet's health or other information necessary for us to provide the Services.
• Except where caused by our willful misconduct or gross negligence, our liability for damages will be limited to direct and actual ordinary damages, and the necessity and scope of any other damages will be governed by applicable law.
• Nothing in this section excludes or limits any liability that cannot be excluded or limited under the Consumer Contract Act or other applicable law.

11. Intellectual Property

All copyrights and other intellectual property rights in the content of the Site and the Services (including text, images, reports, and logos) belong to us or to third parties who legitimately hold such rights.

With respect to reports delivered to you individually as a work product of a Consulting Service (such as a situation clarity report, care planning report, or grief care report), you may introduce or quote part of the report as your own experience on social media, blogs, or similar platforms. However, the following acts are prohibited.

• Reproducing or posting the full text or a substantial portion of a report without our permission;
• Using a report for commercial purposes, or selling or redistributing it to a third party; or
• Modifying the content of a report in a way that could be mistaken as having been created or supervised by us.

We welcome introductions and quotations that fall outside the scope described above. If you have any questions, please contact us in advance.

12. Handling of Personal Information

We handle your personal information appropriately in accordance with our separate Privacy Policy.

13. Changes to These Terms

We may change the content of these Terms in accordance with applicable law where there is a change in law, a change in the content of the Services, or other reasonable necessity. When we change these Terms, we will announce the content of the change and its effective date in advance, by posting on the Site or by other appropriate means. However, this does not apply to minor changes, which will take effect from the time they are posted on the Site.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan. Any dispute arising in connection with the Services between us and a Customer shall be subject to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court as the court of first instance.

15. Contact

ARF Inc. — Representative: Yoshiko Suda

Email: info@mytreasuryarf.com

Phone: +81-3-6677-6373